Policies
Shipping Policy
Last updated: September 10, 2026
Production & Delivery Times
Our items are hand-made custom products:
- Production lead time: 10-15 business days
- International shipping transit time: 15-20 business days
- Total turnaround: approximately 25-35 business days
The times above are estimates and exclude customs delays, holidays or uncontrollable events. Actual delivery depends on the shipping tracking record.
Worldwide Shipping
We ship worldwide. Every order is packaged in a custom high-density foam box with multi-layer protection for safe international transport.
Customs & Duties
Import duties, taxes and customs charges that may apply in the destination country are the responsibility of the buyer. Customs processing can extend the transit time beyond the estimate above.
Tracking
Once your order ships, a tracking number is provided so you can follow the delivery progress. If tracking has not updated for an extended period, contact us at admin@xzounasen.com and we will investigate with the carrier.
Questions
For any shipping question, reach us on WhatsApp at +86 198 5160 8778 or by email at admin@xzounasen.com.